This Privacy Policy describes how TripBooking Ltd. (“TripBooking”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, mobile app, and services (collectively, the “Platform”).

By using TripBooking.ai, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect the following types of information to process your bookings and improve our services:

 

a. Personal Information

When you make a booking or create an account, we collect details such as:

• Name, gender, and date of birth
• Email address, phone number, and billing address
• National ID, passport, or travel document details (for flight or tour bookings)
• Payment details (handled securely through payment gateways)

 

b. Travel Details

• Travel dates, destinations, hotel preferences, and special requests
• Passenger information (for flights and tours)

 

c. Device & Technical Information

When you visit our Platform, we automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent, and cookies for analytics and personalization

 

2. How We Use Your Information

TripBooking uses your information to:

• Process and confirm hotel, flight, and tour bookings
• Communicate booking updates, confirmations, or cancellations
• Provide customer support and resolve disputes
• Send marketing offers, promotions, and newsletters (you can opt out anytime)
• Improve our Platform’s performance and user experience
• Comply with legal and regulatory obligations

 

3. Sharing of Information

We may share limited information with:

• Service Providers (Hotels, Airlines, Tour Operators): to fulfill your booking request
• Payment Gateways (e.g., SSLCOMMERZ): to securely process your payments
• Regulatory Authorities: if required by law or government order
• Third-Party Analytics Providers: to analyze website performance (data remains anonymized)

 

TripBooking does not sell, rent, or trade your personal data to third parties for marketing purposes.

 

4. Data Security

We use industry-standard encryption (SSL) and secure servers to protect your personal data.
Despite our best efforts, no online platform is 100% secure. Users are advised to maintain confidentiality of their passwords and account credentials.

 

5. Cookies

We use cookies to enhance your browsing experience.

Cookies help us:

• Remember your preferences and login details
• Measure website performance and personalize offers

You can disable cookies from your browser settings, but doing so may affect site functionality.

 

6. Data Retention

We retain user data only as long as necessary for:

• Completing your bookings
• Meeting legal, accounting, or reporting requirements

After that, your data is securely deleted or anonymized.

 

7. Marketing & Communication

TripBooking may send promotional messages, exclusive deals, or travel-related content via email, SMS, or WhatsApp.
You can unsubscribe anytime using the “unsubscribe” link or by contacting us.

 

8. Third-Party Links

Our Platform may contain links to third-party websites (e.g., hotel websites or airlines).
TripBooking is not responsible for the privacy practices of those sites. Please review their policies before sharing your information.

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Request data portability, where applicable

To exercise these rights, email us at privacy@tripbooking.ai.

 

10. Changes to Policy

TripBooking reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last Updated” date.

 

11. Contact Us

For privacy-related inquiries:

For questions or support, please contact:
TripBooking Ltd.Email: hello@tripbooking.ai
Phone: +880 1992-222450 / +88 09611-900250
Address: Level 08, A R Tower, Kamal Ataturk Avenue, Banani Dhaka 1206, Bangladesh
Website: www.tripbooking.ai